Refund policy

Return & Refund Policy

As all of our products are made to order specifically for each customer, we do not accept returns or exchanges due to a change of mind, ordering the wrong size, or personal preference.

Please make sure to check our size guides carefully before placing your order.

Damaged, defective or incorrect items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery at prettipara@gmail.com and include:

• Your order number
• A description of the issue
• Clear photos showing the problem

If your claim is approved, we will provide a replacement or a full refund at no additional cost.

Before sending anything back

Please do not return any items without contacting us first. In some cases, we may ask you to provide additional information or photos instead of returning the product.

If a physical return is required, we will provide you with the correct return instructions or a prepaid return label where applicable.

Items sent back without prior authorization may not be accepted.

Refunds

Once your claim has been reviewed and approved, any applicable refund will be processed to your original payment method. Processing times may vary depending on your payment provider.