Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at prettipara@gmail.com. Returns are processed through our fulfillment partner Shirtigo. The exact return address will be provided upon contacting us — please do not send items back without prior confirmation.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. In case of production errors or damages, we will arrange a free replacement or refund.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom or personalized products. Please get in touch if you have questions. We cannot accept returns on sale items or gift cards.

Exchanges Return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason. Item must be unworn, unused, with tags and original packaging, plus proof of purchase.

Refunds We'll notify you once we've inspected your return. If approved, you'll be refunded within 10 business days. If more than 15 business days have passed since approval, contact us at prettipara@gmail.com.